If the monthly rate or equipment rental rates are not what you expect them to be, contact customer service to find out why. No notice was sent out about these changes either, it seems unethical to make it so difficult for customers to pay for their service and see history.The starting point is to make sure that what you are being billed for is what you actually agreed to. Please advise how I can access my current bill and all billing history via my login info which has been active for two years. How can an email be created for my account yet not appear on my account history? Billing transparency to the customer is a requirement. On that link after putting in my account number and Zip code my email came up and a Mediacom email that I have never accessed nor do I have any info to. After further digging, which shouldn't be necessary, I found a link to find the users associated with the account.

not sure how anyone else could be the admin as I am the only one on the account. I found on this community that if your status is 'User' you can't pay the bill it must be admin. I also can't access billing history (Concerning because in the past it was buried in links even to find and now I have no way to find it at all) I can no longer view or pay my current bill on the website. You can then log out of the owner account and log in to the updated Admin account to resume billing access as normal.

You can do this by clicking 'USER' under the Role column of the email ID you are changing, selecting Admin via radial button, then Submit to save your changes. Once you have access to the owner account, go HERE to promote the user account of your choice to admin. To promote an associate account, you will need to log out and recover your primary account login HERE (recover owner password HERE). A user-level account can be promoted if there is one you prefer to use over the primary owner account for billing access, but this will need to be done manually using the instructions below.įor full details on the Mediacom ID management, please go HERE. For those of you that are no longer able to access the Pay Bill tab and options you will need to log out of the user-level account you are using and log in to the owner-level account in order to gain access or modify your other account settings. We have noticed that users were recently made aware that they were not using the primary Owner account to log in due to the missing payment option and statement view access once logged in.

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